01
Customer Operations
Tooling, routing, SLAs, and the quiet machinery that makes support feel effortless.
Customer Experience consultancy
Customer experience, purpose-built.
Support Main helps startups and scale-ups untangle support, documentation, and CX measurement — and build a system that scales with the team.
What we do
A full CX toolkit, one partner.
02
Customer Support
Hands-on help building or running your support function — playbooks, macros, hiring.
03
Documentation
Help centers, internal wikis and onboarding docs that customers and teammates actually read.
04
NPS & CSAT
Set up surveying that gives you a real signal — and a process to act on it.
05
Process Design
Workflows, escalation paths and metrics that make CX a function, not a fire drill.
06
Tool Selection
Pick the right help desk, knowledge base and surveying stack — without the sales calls.
Who it's for
For founders who suddenly realise support has become a real job.
- Your inbox is a queue and nobody owns it.
- Customers ask the same questions — but there's no help center.
- You want to measure NPS or CSAT but don't know where to start.
- Your team is growing and onboarding is tribal knowledge.
Let's see if we're a fit.
Book a free 30-minute consultation. We'll talk about where your CX is today and what the next sensible step looks like — no pitch, no pressure.